People grade public services via mobile phones
VGP – The People’s Council of Quang Binh has collaborated with Oxfam Ha Noi Office to conduct M-Score service project.
M-Score service is used to enhance transparency and accountability in services provided by local administrative agencies in several districts in the province.
In the short term, Minh Hoa, Tuyen Hoa, Quang Trach, Bo Trach, Quang Ninh, Le Thuy, Ba Don and Dong Hoi City will be the first districts to deploy the project scheduled from July 2015 and April 2018.
Under the project, local residents who accomplish transactions at one-stop-shop units will get a message/call from telephone operator asking about the service quality and attitude. They can send their feedbacks about the quality of public service and the attitude of the staff.
The feedbacks will help local authorities to see through and take measures to overcome shortcomings and improve the quality of administrative services.
In addition, local residents can also use a hotline to comment on staff attitude and service.
Last year, the central province of Quang Tri also launched a pilot project on gathering public opinions on the quality of public services at one-stop-shop units via mobile phones.
By Khanh Phuong
